Store Policy
Customer Care
At ChatChatTea, we believe tea is more than a drink — it is a daily ritual of calm and care. Your experience matters to us from the moment you visit our website to the last sip in your cup.
If you have any questions about our teas, your order, or brewing recommendations, we are here to help. Please reach out to us at: chatchattea@gmail.com
We aim to respond to all inquiries within 24–48 hours (business days). Your trust means everything to us, and we are committed to providing thoughtful, attentive service with every order.
Privacy & Safety
Your privacy is important to us.
All payments are processed securely through trusted third-party payment providers. We do not store your credit card information.
Any personal information you provide (such as your name, email address, and shipping details) is used solely to process your order and improve your shopping experience. We do not sell or share your information with third parties.
If you have any questions about how your data is handled, please contact us at chatchattea@gmail.com
Wholesale Inquiries
I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!
I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
SHIPPING POLICY
At ChatChatTea, we carefully pack each order to preserve the freshness and aroma of our premium teas. All orders are processed within 1–3 business days, and you will receive a tracking number once your package has shipped.
We currently ship within the United States. Standard shipping typically arrives within 3–7 business days, depending on your location.
We use eco-conscious packaging materials whenever possible to reduce environmental impact while ensuring your tea arrives safely and beautifully presented. If you experience any shipping delays or issues, please contact us at chatchattea@gmail.com we’re always happy to help.
Return & Exchange Policy
We want you to feel confident and satisfied with every purchase from ChatChatTea.
Because tea is a consumable product, opened or used tea pouches cannot be returned.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at chatchattea@gmail.com , and we will gladly assist with a replacement or store credit.
To qualify for a return, items must be unopened and in original packaging.
Refunds (if approved) will be processed within 5–10 business days back to your original payment method. Your satisfaction means everything to us.
If you have any concerns, please reach out — we are committed to making it right.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments