Shipping & Returns
SHIPPING POLICY
At ChatChatTea, we take pride in ensuring a seamless shipping experience for our customers. Our shipping methods are carefully selected to preserve the quality of our premium tea packaging. We offer transparent pricing and use eco-friendly packaging materials to minimize our environmental impact. Your satisfaction is our priority, and we strive to maintain your trust throughout the shipping process.
We understand the importance of clear communication, and we are committed to providing you with all the necessary details about our shipping policy. By prioritizing transparency, we aim to build a strong and lasting relationship with our valued customers.
Return & Exchange Policy
Our return & exchange policy is designed to ensure that you can shop with confidence at Chatchattea. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and hassle-free return or exchange process. We believe that a customer-centric approach is essential for building trust, and we are dedicated to providing you with a positive shopping experience.
Please note that gift cards, promotional items, and clearance items are final sale and non-refundable. We carefully consider all customer concerns, returns, and exchanges on a case-by-case basis. In certain circumstances, we reserve the right to issue a gift card instead of a monetary refund for returned merchandise. Kindly note that opened, used tea pouches cannot be returned; we reserve the right to issue a gift card instead of a monetary refund.
We take pride in our commitment to customer satisfaction, and our return & exchange policy reflects our desire to exceed your expectations. Your feedback is invaluable to us, and we are always ready to address any concerns to ensure your peace of mind.